Tech support
Wi-Fi and internet support (Vostro)
Come and chat to us at the front desk and we will help if we can! If we can’t, we’ll get you in touch with someone who can.
New to Iglu? Here’s the first time log-in process:
- Open Wi-Fi on your device and select the network ‘Iglu WiFi’
- Enter your username – which is the email you have listed in StarRez
- Enter your password – which is your apartment number preceded by a zero (making it 4 digits e.g. 0405)
- Accept the terms and conditions (first time log-in only)
- Change your password (first time log-in only)
Need help connecting your devices? Download our Quick Guide to Getting Connected.
Want to manage your devices? Visit the Self Management Portal (you need to be connected to the Iglu Wi-Fi).
Looking for one-on-one support? Contact details are below:
- Phone: 1300 262 047 (available 24/7)
- Email: [email protected]
- Live Chat: iglu.vostro.live (bottom right corner of page)
TV and streaming support (StreamVision)
Having issues with your TV or streaming service?
- Phone: 1300 300 407
- Email: [email protected] (response time within 8 hours during business hours)